Founding family terms
Last updated 9 November 2026.
Who you are buying from
Telling Roots is run by Daniele Quartana, Woking, Surrey, United Kingdom. Payments are taken by Gumroad, which handles tax and receipts.
What you get
A founding family membership gives one family its own private Telling Roots family tree for a year, with the features listed on the pricing page, for as many relatives as you invite. During early access, relatives sign in with a free account to see the tree.
When your year starts
Your year starts on the day your tree opens, which is the day we email you your family's private link. It does not start on the day you pay. We plan to open founding families' trees from February 2027, in small groups.
The founding price
The founding price is £49 for your first year, then £49 a year for as long as you stay without a break. It is available until 100 families have joined or until 31 January 2027, whichever comes first.
Refunds
- If your tree is not open by 31 March 2027, we refund you in full automatically. You do not need to ask.
- Once your tree opens, you can ask for a full refund for any reason up to 30 days after it opens.
- After that, the year you have paid for is not refundable, but you can download everything and choose not to renew.
Refunds go back to the card or account that paid, through Gumroad.
Renewals
We will email you at least 14 days before any renewal payment, and you can choose not to renew. Nothing is charged before then.
Gifts
If you buy a membership as a present, you receive a printable gift card and a question sheet straight away. The year starts when the recipient's tree opens. Refunds are paid to the person who bought it.
AI features
Some features use AI (Claude, by Anthropic) to write follow-up questions and life-story drafts from interview answers. Drafts can contain mistakes. Nothing is shown to the family until the person running the tree has read and approved it.
Your content
Everything your family adds stays yours. You give us permission only to store it and show it to the people you invite, so the service can work. You can download all of it at any time. Please only add photos and recordings you have the right to share, and be thoughtful about details of living people.
Fair use
Do not use Telling Roots to harass anyone, to store material that is unlawful, or to try to get into another family's tree. We may suspend accounts that do.
If something goes wrong
We work hard to keep your tree safe and backed up, and we encourage you to download a backup now and then. Nothing in these terms limits your rights as a consumer under UK law.
If Telling Roots closes
We will give you at least 90 days notice by email, and a full download of everything: the tree as a GEDCOM file that other family tree apps can open, and every photo, recording and story.
Changes
If we change these terms we will email you at least 30 days before the change affects you.